HCL TECH Walk-In Drive for Freshers on 9th Dec to 11th Dec 2024

Are you a graduate looking to kick-start your career in the IT and consulting sector? HCLTech, a global leader in IT services and consulting, is organizing a Walk-In Drive for Freshers on December 9th and 11th, 2024. This is an excellent opportunity for recent graduates to join one of the most respected IT companies and embark on a promising professional journey.

Submit Your Resume

Event Details

Date: December 9th and December 11th, 2024
Time: 9:30 AM – 5:30 PM
Location:
Village Kanjehara Chack Gajaria Farms,
Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002, India.
Entry Point: Gate 1, SDC1 Building, Ground Floor.
Contact Person: Arpana Singh
Interview Timings: 11:00 AM – 4:00 PM

Job Details

Role: Customer Service Representative (CSR)

Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations – Other
Employment Type: Full Time, Permanent

For more details and to apply, click here

Job Responsibilities

As a Customer Service Representative, your key responsibilities will include:

Exceptional Customer Support:
- Provide outstanding support to clients via various channels such as email, chat, and social media platforms.
Issue Resolution:
- Address customer inquiries and resolve issues efficiently, ensuring client satisfaction.
Non-Voice and Semi-Voice Processes:
- Handle non-voice processes, including semi-voice tasks, such as Decto5Dec24.
Collaboration:
- Work closely with team members to achieve process objectives and maintain seamless operations.
Record Maintenance:
- Accurately document customer interactions and updates in CRM software.

Qualifications

Education:

Any Graduate from a recognized institution is eligible to apply.

Preferred Skills:

Proficiency in Inbound Customer Service and Customer Support.
Experience or knowledge in BPO, Blended Process, and Email Support (not mandatory for freshers).
Familiarity with Non-Voice and Semi-Voice Processes.
Strong communication and problem-solving skills.

Key Highlights

Zero Experience Required: This role is tailored for freshers eager to learn and grow.
Growth Opportunities: HCLTech provides excellent career development and training programs.
Convenient Walk-In Process: No prior appointment needed; candidates can directly visit the interview location.

How to Prepare for the Walk-In Drive

Carry Essentials:
- Updated photocopy of your resume.
- A valid ID for entry into the premises.
Dress Professionally:
- Opt for business casuals or formal attire to make a positive impression.
Research the Role:
- Familiarize yourself with customer service principles and HCLTech’s values.
Arrive Early:
- Ensure you reach the venue on time to avoid last-minute stress.
Practice Communication Skills:
- Be prepared to discuss your qualifications and handle situational queries confidently.

Why Join HCLTech?

Global Opportunities:
- Work with a globally recognized brand that values innovation and employee growth.
Training and Development:
- Benefit from structured training programs designed to hone your skills and advance your career.
Supportive Work Environment:
- Collaborate with diverse teams in a dynamic and inclusive workspace.
Career Growth:
- Explore opportunities for growth within the company across various domains and geographies.

About HCLTech

HCLTech, a multinational IT services and consulting company, operates across 50+ countries, delivering technology solutions that empower businesses. Known for its innovative and inclusive culture, HCLTech offers employees a platform to grow professionally while contributing to groundbreaking projects.

Seize this opportunity to kick-start your career with HCLTech. Mark your calendars for December 9th and 11th, 2024, and take the first step towards a rewarding professional journey.

For any further queries, please contact Arpana Singh at the venue on the day of the event.